Billing and Payment


Payment methods and options

Should I choose a monthly plan or hourly burst?

You can pay for your ElasticHosts cloud servers and cloud storage in three different ways:

  • purchasing a plan
  • making a deposit
  • combining the two methods

We recommend you always purchase a monthly plan to cover your use of disk, SSD, IPs, VLANs, firewalls, data transfer and licenses. These are charged the same regardless of your load. If you expect to run your servers at least 50% of the time, we recommend to purchase a plan for CPU and memory. If you expect to run your servers less frequently, paying by the hour could save money for you.

Tip: You can mix and match both schemes. Even if you purchase a plan, we recommend that you always keep a small amount of prepay credit in your account, in case you exceed the amounts committed in your plan (e.g. data transfer, or CPU, memory and SSD if you are running a container, as your container will automatically scale up to the maximum level that you have set on the control panel).

What's the difference between the monthly plan and hourly burst paying methods?

Monthly plan:

This scheme offers a 50% discount over the hourly rates if you commit to a minimum level of resources for a minimum of one month, (rather like a phone contract). We recommend you always purchase a monthly plan to cover your use of disk, SSD, IPs, VLANs, firewalls, data transfer and licenses. In addition, we recommend you purchase a plan for CPU and memory if you expect to run your servers continuously.

If you commit for a whole year in advance then you will benefit from an additional "12 months for the price of 10" discount. This offer does not apply to Microsoft licenses.

Hourly burst using:

This scheme offers most flexibility if you do not expect to run your servers all the time. You deposit a prepay balance with us, from which credit is deducted automatically as you make use of the service, (rather like a pay-as-you-go phone). When your servers are off, you are not billed for CPU or RAM usage but you are billed for storage and other items in your account, e.g. static IPs.

How am I being billed?

Monthly subscriptions are the most cost-effective option for customers intending to run their servers continuously. You pay a fixed price for that month, regardless of how long your servers are running during that period.

For any other use, we bill in 15 minute periods which are per-account and measured by the clock. This means that 15 minutes bought at 09:05 expires at 09:20 even if you stop the server earlier, but also that if you stop the server at 09:10 and start a new, replacement server at 09:15 then it is still covered until 09:20.
The rates are twice the subscription rates, but when your servers are off you are only charged for storage space. Please see our Pricing Information for more details.

What payment methods do you accept?

We accept payment by Visa, MasterCard or PayPal in all locations.

We accept American Express in our UK locations (lon-b and lon-p). In all other locations, you can use PayPal guest checkout to using an AmEx card.

We bill in GBP (£) in the UK (lon-b and lon-p)
We bill in EUR (€) in Europe (ams-e)
We bill in USD ($) in all other locations (dal-a, mmi-a, sjc-c, lax-p, sat-p, tor-p, hkg-e and syd-v)

If you wish to pay by bank transfer, this is possible for sums of £300 / €350 / $400 or more. Please contact us [link to email sales@ or contact page] for details.

When you pay, you will be emailed a copy of your invoice. This will also be available in your account, on the “History” tab of your Billing page.

Why did my credit card payment fail?

Online transactions for services delivered over the internet are particularly vulnerable to fraud, so our payment processors perform stringent security checks on them.

The most common problem is a failure in 3D-Secure checking.

If you experience this, you should contact your card issuer to ask them to enable Verified By Visa or MasterCard SecureCode on your account. If your bank does not support this, please contact us as we may be able to help – alternatively, you may be able to pay using PayPal.

How can I update my credit card details?

If you pay by credit card then the system will store a reference to your card details, enabling us to take repeat payments automatically from the last used card.

The stored card details are displayed on the Card Information tab of the Billing page in your account.

To change your stored card, simply make a payment with the new card (using the “Pay with new Credit Card” option, and this card will replace the original stored card.
To remove your stored card, please go to the Card Information page and press the “Remove” button.


Tax

Can you bill me without local sales tax (e.g. VAT)?

Where possible, this is managed automatically based on your company address.

The exception to this is in our EU locations (Amsterdam, London Portsmouth and London Maidenhead): non-UK businesses in these zones must contact us in order to have the tax requirements lifted from their accounts.

If you are based in the EU, please send us your EU VAT registration number. If you are based outside the EU, please send us proof of local company registration – such as a company number and copy of your registration certificate, and a link to your local Companies House. We will then update your account so that VAT is not charged.

Please remember to do this before making payment, as we regret that we are unable to refund tax once paid.


Other

What is the minimal requirements?

We have a few restrictions, listed below, on how you can use the system, but these should not be a concern for normal use. Please contact us if you have special requirements and would like us to adjust these settings for you.

Minimum pre-paid balance requirements
If you are paying by the hour for usage costing more than £0.20/hour or $0.30/hour or €0.25/hour, you must have enough balance to cover 14 days ahead, otherwise you will not be able to add new disk space or start a server.

Minimum hourly rates
There are no minimum hourly rates for VMs. For Containers, we have a minimum charge for RAM. The overall minimum is 256 MB RAM. If the maximum RAM setting on your container is more than 1024 MB, then we will bill you a minimum of 1/4 of this maximum. For example, if you have a container with a maximum memory limit of 2048 MB, then you will be billed for a minimum of 512 MB whenever the container is running.

Minimum payment plan requirements
If you purchase a monthly plan you will be subject to the following minimum subscriptions:

  • For Virtual Machines: 500 core-MHz CPU and 256 MB RAM
  • For Containers: 0 core-MHz CPU and 256 MB RAM

Do I get billed if I shut down all my cloud servers?

When your servers are off, you are not billed for CPU or RAM usage but you are billed for storage and other items in your account, e.g. static IPs.

If you want to stop using ElasticHosts altogether, please empty your account completely to make sure you don't get billed in the future.