Get support by phone or email
We have native English-speaking support staff in the UK, US and Thailand, providing friendly support around the clock.
Speak to us in person by calling +1 415 358 5210, +44 (0) 20 7183 8250 or +44 (0)845 686 8642.
Mail us at support@elastichosts.com with your account zone and login email address.
For added security, you may wish to configure a firewall on your ElasticHosts server that blocks all ports except ones you specifically choose to open.
Step 1: Purchase firewall
To set up a firewall, first you'll need to purchase it. If you want to use it for a set length of time, you can buy it as a subscription. If you'd rather pay for burst use, you'll need to have some pre-pay credit in your account.
Step 2: Enable firewall on your server
Return to your control panel, shut down your server, and click Edit. On the Edit page, in the Firewall section, check Enabled. By default, all ports are blocked, so specify the ports you want to open:
Specify open firewall ports in a space-separated list as "[transport]/[port number]". For example, use "tcp/80" to open TCP port 80 and "udp/53" to open UDP port 53.
For more information, see the FAQ section on firewalls.
You can also create and manage firewalls through the Resource API.
