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The role
Are you a team player who likes to help customers and to get technology working well for them? Would you like to join a rapidly growing pioneer in Cloud Computing, and work in a business park recognised as one of the UK's top places to work?
We're looking for a bright, passionate and talented person to help our global sales and support team provide frontline customer support for our cloud servers. You'll play a vital role in our team, championing our products, helping our customers solve their technical problems and helping our sales leads make the most of their free trials of our system.
ElasticHosts is a leading UK-based cloud computing provider, founded in 2008. We offer ultra-flexible and easy-to-use cloud servers (IaaS) from our own data centres, and also license and manage our ElasticStack cloud platform for other providers who wish to offer cloud servers under their own brands.
We are an exciting business with a motivated knowledgable team, which has grown by 2.5x over the last year and now has staff in UK, US and Thailand.
We are looking for great people that our customers will love to work with and who will drive our business forward again next year.
Key responsibilities
- Confirming, troubleshooting and resolving technical issues raised by cloud server customers in a production environment
- Proactively working with sales leads to ensure they have a good experience when trialling our system
- Supporting our sales team in answering technical sales enquiries
- As with any role of this nature, there will be a requirement for both occasional on-call cover and occasional unscheduled out of hours work
Skills and experience
- Experience and enthusiasm in providing technical support to customers
- Excellent written and oral communication
- First class experience with installation and administration of Linux
- Experience of web hosting technologies: domains, DNS, IPs, firewalls, load balancing, web servers, web application frameworks, databases, etc.
- Experience with network troubleshooting: ping, traceroute, arp, etc.
- Experience with Windows Server (desirable)
- Solid understanding of Intel-based server hardware
- Experience with Linux virtualization, ideally KVM
Personal attributes
- Strong customer focus
- Well organized, with attention to detail and ability to prioritize
- Passion for IT and fast learner
- Positive approach
- Ability to work well in a team
- Hard working with a desire to develop and progress
