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The role
Technically, our cloud servers are VMs running on Linux KVM with our in-house cloud platform managing the virtualization clusters.
As our support/operations engineer, you will support our cloud server customers in their use of our system, resolving technical issues that they raise. You will also help build-out, manage and maintain the virtualization clusters that we ourselves run and those that we run for our cloud platform licensees.
This is a great opportunity to work on a cutting-edge system!
Key responsibilities
- Confirming, troubleshooting and resolving technical issues raised by cloud server customers in a production environment
- Supporting our sales team in answering technical sales enquiries
- Responding to alerts from our monitoring system and resolving any issues with virtualization clusters
- Monitoring capacity utilization of our virtualization clusters and planning build-out
- Installing and upgrading our cloud platform on our hardware and our licensees hardware (both handled remotely)
- Visiting our data centre in Maidenhead occasionally to install additional hardware or in emergencies to resolve hardware failures
- Liasing with vendors from whom we purchase hardware and who provide managed data centre services to us
- As with any role of this nature, there will be a requirement for both regular on-call cover and occasional unscheduled out of hours work
Skills and experience
- Experience and enthusiasm in providing technical support to customers
- Excellent written and oral communication
- First class experience with installation and administration of Linux
- Solid understanding of Intel-based server hardware
- Experience with Linux virtualization, ideally KVM
- Experience of web hosting technologies: domains, DNS, IPs, firewalls, load balancing, web servers, web application frameworks, databases, etc.
- Experience with network troubleshooting: ping, traceroute, arp, etc.
- Ideally experience with Windows Server (which some customers run)
- Valid driving licence and own car
Personal attributes
- Well organized, with attention to detail
- Passion for IT
- Positive approach
- Ability to work well in a team
- Hard working with a desire to develop and progress
